case studies

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mtc

The Manufacturing Technology Centre (MTC) in Coventry is a blue-chip, government-funded manufacturing R&D centre.  It is on the UK’s CNI register and, as such, the security standards and processes required are in line with CPNI protocols.  In 2015 FSI were invited to provide ad-hoc support to the incumbent security contractor following a series of significant failings in site security (unauthorised access in particular).  Based on their strong performance FSI was subsequently invited to tender the whole security contract.  On contract award, FSI immediately improved the overall standards across the site bringing enhanced professionalism, discipline and integrity to the security structure.  During a visit to MTC by the Chancellor of Exchequer his security team commented on the site security as being the most impressive they had ever seen commenting "how professional and proactive the FSI security team were" and that "he had never been to an industrial site where the security team were so organised and ahead of the curve".

 

After six months on the security contract, and having taken standards to an unrivaled level, FSI tendered and was awarded the cleaning contract for the same MTC site.  Over a period of a few months FSI  had surpassed the cleaning standards achieved by the previous three incumbents achieving an average score of 97% on each of the 5 weekly cleaning audits (250 per year).  This has been achieved through enhanced management and leadership. FSI has introduced an array of cost saving measures and innovations which have, in turn, enabled a very strong collaborative relationship with MTC that is built on trust.  More recently FSI has been awarded the cleaning contracts on other MTC sites in Oxford and London.        

meggitt

Meggitt PLC is a global, blue chip, manufacturing company that specialises in the manufacturing of braking systems for commercial and defence aviation.  In 2018 FSI was invited to tender on a major Soft Services contract for the newly built Meggitt flagship site in Coventry.  FSI was awarded the contract based on its value proposition and its focus on staff management.

 

FSI commenced on contract in January 2020 and had an immediate impact, being described by the FM team as a "breath of fresh air" compared to the previous incumbent.  The cleaning standards across the Meggitt sites have been enhanced in terms of performance, safety and value since FSI's involvement. 

 

"FSI's contribution has been outstanding, innovative, proactive, responsive, a breath of fresh air".  Phil Bolton, quarterly review meeting.  July 2020.

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skanska

FSI has been providing a range of security capabilities for Skanska at Euston station (HS2) since 2017, including manned guarding of sensitive compounds, temporary and permanent CCTV provision, staff surge capability for commissioning works and more recently COVID decontamination cleaning services on site enabling BAU for project staff.  FSI has also been actively involved in the training of project management staff in security issues as well as providing regular security briefs to the contractors. 

 

Skanska operates a quarterly 360 review process with all its suppliers and FSI has consistently scored amongst the highest of the suppliers.  This process has repeatedly identified our expertise and professionalism as a security contractor, our proactive commercial management, innovative approach to security, and our strong collaborative behaviours.  FSI has been scored as their best supplier on the HS2 works at Euston.    

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network rail

As a well-established security contractor on Network Rail infrastructure projects, FSI was invited to design and scope a specialist Suicide Prevention capability for the Sussex route area.  FSI implemented a solution that was built on experience gained from military operations – the observation of defined areas and key points with the ability to trigger a fast response.  The capability blended the use of local knowledge from reliable sources as well as Police intelligence.  FSI formally trained its Suicide Prevention Teams in  de-escalation techniques through recognised Samaritans training courses and mobilised the teams to specifically identified areas where the maximum effect could be achieved.  Over the course of an eight week period FSI was able to reduce the incidents of suicide by almost 40%.

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waml

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Following a series of incidents of theft, unauthorised access and traveller occupations, FSI was invited to implement a new security plan for VolkerFitzpatrick on the West Anglia Main Line (WAML) infrastructure project and the Meridian Water development. 

 

Having designed an effects-based solution FSI took over security of the WAML sites from a previous contractor.  Within a week the number of incidents had been reduced to zero.  Effective and visible patrolling, CCTV towers and periodic canine support provided sufficient deterrent to enable enhanced security across the operational area.  FSI was retained by VolkerFitzpatrick and has since supported them on a number of their infrastructure projects.

G7

The G7 Summit was hosted by the United Kingdom in June 2021 in Cornwall.  The Prime Minister, Boris Johnson, chaired the summit which was attended by a number of high profile leaders from around the world including President Biden, President Macron, and President Trudeau of Canada.  Security for this event was managed and delivered by the Devon & Cornwall Police (D&CP) supported by a small number of private security companies.  Given the profile of the event, security was a high priority issue that required detailed planning and coordination.  FSI Europe was one of the private security companies who were proud to support Atalian Servest for this event.  FSI were assigned the task of securing Newquay airfield, a task well-suited to us given our military credentials, given that all Leaders arrived and left by air transport the airfield was a very busy location particularly at the start of the summit and on departure day at the end of the summit. 

 

FSI’s support to Atalian Servest started in the months before the mobilisation with regular weekly/daily meetings to ensure that the planning for the event was put in place.  FSI themselves then interviewed over 300 security officers for this assignment.  From that number 190 staff were selected and mobilised to Newquay in early June.  This is a significant achievement given the location, the time of year and the prevailing COVID conditions.  FSI conducted some initial training and then deployed on task from 7th June.  The airfield task involved perimeter security and patrolling, vehicle searches and the management of personnel search lanes.  The task was broken down into 8 zones each with a D&CP presence.  FSI ensured there was a supervisor for each zone and a shift manager for overall command and control.  There were a number of incidents to deal with from protestor activity to contraband items being brought onto the airfield, all of which were dealt with efficiently and professionally.  The event was deemed a great success and FSI’s performance in supporting Atalian Servest was integral to that success.  The D&CP were highly complimentary about FSI’s conduct, especially in the search lanes.

 

Having supported major events in the UK before, FSI was proud to have been involved in G7, supporting Atalian Servest.  There are many keys to success for large scale mobilisations like this, prior planning, hands on management at every stage and most importantly good people, FSI is privileged to employee suppliers and staff of the calibre provided at G7.