FSI had initially been invited to provide ad hoc support to the incumbent security contractor, before later being invited to tender the whole security contract a number of months later FSI also tendered and was awarded the cleaning contract.
“Your team were absolutely first-class last evening, and I can’t begin to thank you, and them, enough. Your people were nothing less than professional in responding to whatever we threw at them. We could not have done it without you.”
The Manufacturing Technology Centre (MTC) in Coventry is a blue-chip, government-funded manufacturing R&D centre. It is on the UK’s CNI register and, as such, the security standards and processes required are in line with CPNI protocols. In 2015 FSI were invited to provide ad-hoc support to the incumbent security contractor following a series of significant failings in site security (unauthorised access in particular). Based on their strong performance FSI was subsequently invited to tender the whole security contract. On contract award, FSI immediately improved the overall standards across the site bringing enhanced professionalism, discipline and integrity to the security structure. During a visit to MTC by the Chancellor of Exchequer his security team commented on the site security as being the most impressive they had ever seen commenting "how professional and proactive the FSI security team were" and that "he had never been to an industrial site where the security team were so organised and ahead of the curve".
After six months on the security contract, and having taken standards to an unrivaled level, FSI tendered and was awarded the cleaning contract for the same MTC site. Over a period of a few months FSI had surpassed the cleaning standards achieved by the previous three incumbents achieving an average score of 97% on each of the 5 weekly cleaning audits (250 per year). This has been achieved through enhanced management and leadership. FSI has introduced an array of cost saving measures and innovations which have, in turn, enabled a very strong collaborative relationship with MTC that is built on trust. More recently FSI has been awarded the cleaning contracts on other MTC sites in Oxford and London.